by Ali Hall on 7/5/2025
Some conversation topics are tough, especially in healthcare. Tough for us and tough for the person we’re serving. Substance or alcohol use, mental health, medication adherence, unfavorable lab results, concerns we want to raise with the person, to name just a few.
How we approach the topic and talk with the person can make all the difference. It affects both our outcomes and the person’s well-being.
CCMI trainer Ali Hall unpacks a Motivational Interviewing-driven framework for tackling the toughest conversations in healthcare. From substance use to unfavourable lab results. Read on to get a step-by-step playbook that keeps patients engaged, respected, and moving toward healthier outcomes.